Clinical engineering is the term for testing, maintaining, and managing medical equipment. Clinical engineering is an integral department of most healthcare organizations. In addition to ensuring medical equipment is working safely and effectively, clinical engineering encompasses managing service contracts, budgeting, planning, and staff management.
2. What is the difference between the Total Solution and your other clinical engineering services?
The MEDVICE Total Solution is a comprehensive clinical engineering management service that is individualized for each client. Every Total Solution includes some degree of equipment planning, clinical engineering management, customer service, staff management, and technological support.
Our other clinical engineering services are often included in the Total Solution, but not every client is in need of a comprehensive clinical engineering management plan. In these cases, we offer these stand-alone service options to fill gaps in our clients’ current operations.
The MEDVICE Total Solution streamlines expenses, increases transparency of equipment use and maintenance records, leverages our global supply chain team, and optimizes clinical engineering assets. Through this approach, we are able to decrease costs associated with vendor maintenance and contracts. Review our case studies to see real-world examples of our clients’ cost savings less than one year after adapting the MEDVICE Total Solution.
4. How long does it take to see results from the MEDVICE Total Solution?
Our clients often see results very quickly. We use our developed infrastructure, processes, supply chain expertise, and engineering talent to focus on operational improvement. This leads to changes that enhance patient care and generate savings, both immediate and long-term. Review our case studies to see real-world examples of our clients’ cost savings less than one year after adapting the MEDVICE Total Solution.
Absolutely. We pride ourselves on customizing our Total Solution for each client. We will work with you to ensure it is implemented in a way that utilizes existing talent and resources as much as possible, and we will provide data-backed suggestions to improve upon existing operations.
6. How do I know what service is best for my organization?
Please contact us. We are happy to help you determine what MEDVICE services best fit your organization’s needs and resources. We recognize each client has unique needs, and we pride ourselves on customizing our services to fit our clients.
MEDVICE has robust communication systems to provide in-person and remote services. Determining whether in-person or remote services are most appropriate for a client depends on many factors including the type of service, the size and location of the organization, and the level of clinical engineering staff already on site.
8. Can MEDVICE provide clinical engineers that work on-site?
Yes, MEDVICE clinical engineers work on-site for many of our clients. We offer a range of staff options for our clients including providing a full team of on-site clinical engineers, a few on-site MEDVICE engineers who oversee training and management of in-house staff, and even remote support from MEDVICE engineers for organizations that already have robust clinical engineering teams.
MEDVICE engineers have extensive and diverse experience. We hire engineers that have direct experience working with OEMs, and we also invest in continual growth and development of our team members through OEM training, third-party training, and internal cross-training.
10. Can we purchase MEDVICE Insight without using other MEDVICE services?
Yes, MEDVICE Insight can be used as a stand-alone software program that integrates into your existing clinical engineering structures. It can be customized to fit your organization’s needs, and it is designed to operate seamlessly with all MEDVICE services if you do decide to utilize any of them in the future.
MEDVICE Insight is currently available in English. However, we are actively working on building out its multi-lingual functionality.
12. What is the Client Portal? How do I access it?
MEDVICE clients who utilize MEDVICE Insight can access the online software through the Client Portal. The Client Portal can be opened directly at medvice.solutions, or it can be accessed from our website, medviceglobal.com. Each MEDVICE Insight user has a unique ID and Password.
The Client Communication Center (CCC) is a 24/7 support service provided to all MEDVICE clients. The CCC is an ideal point of contact when clients want to request service or follow up on the status of open service requests. Clients can reach the CCC by calling (702) 990-3104 or emailing email@example.com.
14. Where do you provide services?
We currently have offices in Dubai, UAE, Shanghai, China, Jeddah, Saudi Arabia, Bangalore, India, and Las Vegas, Nevada. However, we have the resources to operate in many countries around the world and we are always expanding our geographic reach.
Yes. MEDVICE works with all healthcare organizations that have medical equipment inventories or an interest in medical equipment. For example, we have a partnership with a university to develop a clinical engineering training program. Please contact us if you have an idea for collaboration, as we are always interested in learning about new opportunities.
16. What precautions is MEDVICE taking with COVID-19?
During COVID-19, we have taken extra precautions to ensure the safety of our team members and clients. We have increased the capacity of our remote services and communications, as well as reinforced precautionary measures among our on-site team members. We have provided ample PPE for our team and clients, and we have ensured we are informed of current trends and policies in all the regions where we work.
MEDVICE preferred partners are medical device companies with innovative products that improve care outcomes and cut costs for healthcare organizations, but that may not have the capabilities to get their products to global markets. MEDVICE bridges that gap by serving as a distributor for these products in select regions around the world.
All MEDVICE preferred partners are thoroughly vetted using our stringent quality standards. We only suggest preferred partner products to our healthcare clients if the products are the most ideal way to meet the client’s specific needs.
18. How do I apply for a job with MEDVICE?
Please email a cover letter and resume to firstname.lastname@example.org. We occasionally post job openings on our website and social media pages, and we are always interested in hearing from talented and passionate job seekers.
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170 S Green Valley Pkwy, STE 300 Henderson, NV 89021 USA
Global offices: dubai, uae * shanghai, china * jeddah, saudi arabia * bangalore, india